Assertiveness
Delegates will learn and practice how to use assertiveness skills to promote themselves in both personal life and in the workplace.
Course information
Key learnings
Assertiveness explained
Types of behaviour
Communication facts
The importance of the voice
Behaviour versus body language
Making requests assertively
Compliments and criticism
The skills of persuasion
Effective communication
Types of assertion
Saying NO! AND MEANING IT
Objectives
Delegates will learn and practice how to use assertiveness skills to promote themselves in both personal
life and in the workplace.
Companies will benefit from employees with enhanced communication skills, leading to clearer workplace
communication and reduced conflict.
Additional information
Delegates will also be required to successfully complete a questionnaire.
Course duration
One Day Course
Course type
Online
Course provider
Evolve Training
Approved Training Provider