Dealing with Conflict
Develop techniques for dealing with conflict.
Course information
Key learnings
Develop techniques for dealing with conflict.
Objectives
The objective of this course is to develop techniques for dealing with conflict and to understand the nature of and the necessity of conflict.
Wherever you work, whatever you do there is always the possibility for conflict. Many people find conflict extremely difficult to deal with and often shy away from situations rather than deal with conflict. This course will show that not all conflict is bad and that there are techniques that result in positive outcomes for all.
Additional information
Contents
- What is conflict?
- Collective and individual conflict
- Communication
- Dealing with difficult people
- Assertiveness techniques
- Guidelines for dealing with conflict assertively
Course duration
One Day Course
Course type
In person
Course provider
Evolve Training
Approved Training Provider